Frequently Asked Questions
Everything you need to know about your fine writing instruments and accessories.
How long does it take for my order to ship?
We typically process and ship orders within 1-2 business days. Once dispatched, you will receive a tracking number via email to monitor your package's progress.
What is your return policy for fountain pens?
We accept returns on unused and uninked fountain pens within 30 days of purchase. If a pen has been inked, it may be subject to a restocking fee or may only be eligible for store credit.
Do you offer nib tuning or customization services?
Yes, we provide professional nib tuning and custom grinds. Please note that these services may add additional processing time to your order.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What should I do if my pen is skipping or has flow issues?
We recommend flushing your new pen with slightly soapy water followed by a clear water rinse to remove any residual manufacturing oils. If issues persist, please contact our support team.
Are the ink swatches on your website accurate?
We strive for color accuracy, but please note that ink appearance can vary significantly based on the paper used, the wetness of the pen, and your monitor settings.